Frequently Asked Questions

Everything you need to know about your SOUNDPEATS experience.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-15 business days.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Do SOUNDPEATS products come with a warranty?

Yes, all authentic SOUNDPEATS products purchased through our official store include a 12-month limited warranty covering manufacturing defects.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are SOUNDPEATS earbuds compatible with all devices?

Our earbuds use universal Bluetooth technology and are compatible with most Bluetooth-enabled devices, including iOS, Android, Windows, and macOS systems.